Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Seminole (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Employee stock plan participation

Professional growth and career options

Respectful culture and work/familylife

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and administer policy processes. The role emphasizes renewals, remarkets, invoicing, EOI, MVRs, and Clue Reports, while guiding Account Associates and mentoring junior staff.

You will ensure timely servicing, collaborate with underwriters, and maintain high service standards across a Florida-centric book of business, with fully remote options for EST-friendly candidates.

Qualifications

• 5+ years of industry experience.
• Active state license.
• Exceptional customer service and communication skills.
• Strong multitasking and organizational abilities.
• High accuracy in handling large workloads.
• Proficiency in MS Office suite (Outlook, Word, Excel).
• High School diploma or equivalent.

Responsibilities

• Oversee book of business records, renewals, and remarkets.
• Ensure client protection and coverage gaps are addressed.
• Collaborate with underwriters to tailor solutions.
• Track expirations, past-due renewals, and A/R reports.
• Create/distribute client invoicing for new business and renewals; collect balances.
• Assist with claims processes as needed.
• Monitor performance and drive quality/service standards.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Decision making

Education

High School diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and administer policy processes. The role emphasizes renewals, remarkets, invoicing, EOI, MVRs, and Clue Reports, while guiding Account Associates and mentoring junior staff.

You will ensure timely servicing, collaborate with underwriters, and maintain high service standards across a Florida-centric book of business, with fully remote options for EST-friendly candidates.