Remote Personal Concierge & Admin Assistant (Contract)

Lancesoft; United States; Remote; USD 32,000 - 34,000; Full time

Job summary

Lancesoft is seeking an Administrative Assistant-I for a remote, contract-based role. The position offers 20-30 hours per week, with a duration of 3 months and a pay rate of $23–$25 per hour.

You will act as a personal shopper and single point of contact for customers, curating shopping carts, coordinating Dashers, and delivering end-to-end service in a fast-moving pilot program. The role requires strong judgment, excellent taste, and superb written communication.

Qualifications

• Experience in personal shopping or concierge services.
• Excellent written communication, warm and concise.
• Highly organized with the ability to juggle multiple requests and Dashers.

Responsibilities

• Communicate with customers to facilitate task inbound, curation and completion.
• Serve as the customer’s single point of contact via messaging platform for the full lifecycle of a request, from intake through delivery and payment.
• Scope bespoke requests by asking clarifying questions and confirming item selections and budget before any purchase is made.
• Recognize and kindly decline requests outside of scope (for example, live pets, in-home services, or transporting minors), offering an alternative where possible.
• Curate shopping carts and item selections that reflect the customer’s taste, budget, and occasion, sourcing from multiple stores or merchants to fulfil the request.
• Coordinate directly with Dashers: assign the task, give clear step-by-step instructions, and relay photos, options, and confirmations back to the customer for approval
• Capture task details and customer preferences that can inform future automation and personalization of the Concierge experience
• Build rapport with repeat customers, remembering their preferences across requests to earn trust and drive the high repeat usage the pilot is targeting.

Skills

Personal shopping

Concierge services

Customer-facing

Written communication

Organization

Ambiguity handling

Job description

Lancesoft is seeking an Administrative Assistant-I for a remote, contract-based role. The position offers 20-30 hours per week, with a duration of 3 months and a pay rate of $23–$25 per hour.

You will act as a personal shopper and single point of contact for customers, curating shopping carts, coordinating Dashers, and delivering end-to-end service in a fast-moving pilot program. The role requires strong judgment, excellent taste, and superb written communication.