Concierge Assistant

The Fountain Group; United States; Remote; USD 28,000 - 40,000; Part time

Job summary

The Fountain Group is seeking a Concierge Assistant for a part-time remote role. You will act as a personal shopper and primary contact for our loyalty customers, curating carts, selecting items within budgets, and updating customers until delivery.

You’ll own each request end-to-end, coordinating Dashers, resolving issues, and ensuring customers feel supported by a dedicated personal assistant in a fast-moving pilot program.

Qualifications

• 2+ years in personal shopping or concierge work.
• Customer-facing experience / white glove support.
• Ability to juggle multiple concurrent customers and tasks.
• Strong judgment and taste for ambiguous requests.

Responsibilities

• Own customer requests end-to-end from scoping to fulfillment.
• Coordinate Dashers and resolve issues to ensure a personal-assistant experience.

Job description

Job Details

Pay: $25/hour

2+ month contract position – potential to extend based upon performance and budget

Part Time Remote Role – 20-30 hours per week

Concierge is a pilot service where our most loyal customers hand off everyday errands and shopping to a trusted assistant. As a Concierge Assistant, you’ll act as a personal shopper and point of contact for these customers. You’ll learn what they need over text, curate shopping carts and pick out items within their budget and preferences, and keep them updated until the order is delivered.

You’ll be accountable for owning each customer’s request end-to-end — scoping the ask, coordinating the Dasher who fulfills it, resolving any issues along the way, and making sure the customer feels like they have a dedicated personal assistant rather than a delivery service. This role is ideal for someone who thrives on ambiguity, has excellent taste and judgment, and is energized by delighting customers in a fast-moving, early-stage pilot.

Qualifications

• Personal shopping and/or concierge-type of experience (ideally 2+ years).


• Customer-facing experience / white glove support.


• Able to manage simultaneous competing priorities (i.e. juggle multiple concurrent customers, tasks, and Dashers in flight at once).


• Strong judgment and taste, with the ability to make good calls on ambiguous, undefined requests without a set playbook.