Administrative Assistant-I

Lancesoft; United States; Remote; USD 32,000 - 34,000; Full time

Job summary

Lancesoft is seeking an Administrative Assistant-I for a remote, contract-based role. The position offers 20-30 hours per week, with a duration of 3 months and a pay rate of $23–$25 per hour.

You will act as a personal shopper and single point of contact for customers, curating shopping carts, coordinating Dashers, and delivering end-to-end service in a fast-moving pilot program. The role requires strong judgment, excellent taste, and superb written communication.

Qualifications

• Experience in personal shopping or concierge services.
• Excellent written communication, warm and concise.
• Highly organized with the ability to juggle multiple requests and Dashers.

Responsibilities

• Communicate with customers to facilitate task inbound, curation and completion.
• Serve as the customer’s single point of contact via messaging platform for the full lifecycle of a request, from intake through delivery and payment.
• Scope bespoke requests by asking clarifying questions and confirming item selections and budget before any purchase is made.
• Recognize and kindly decline requests outside of scope (for example, live pets, in-home services, or transporting minors), offering an alternative where possible.
• Curate shopping carts and item selections that reflect the customer’s taste, budget, and occasion, sourcing from multiple stores or merchants to fulfil the request.
• Coordinate directly with Dashers: assign the task, give clear step-by-step instructions, and relay photos, options, and confirmations back to the customer for approval
• Capture task details and customer preferences that can inform future automation and personalization of the Concierge experience
• Build rapport with repeat customers, remembering their preferences across requests to earn trust and drive the high repeat usage the pilot is targeting.

Skills

Personal shopping

Concierge services

Customer-facing

Written communication

Organization

Ambiguity handling

Job description

Job Title: Administrative Assistant- I Location: Remote Duration: 3 months (Possible extension) Work schedule: 20-30 hours per week Pay Range - $23- $25/hr. On W2 Shift: Time zone flexible (standard working hours 9am-5pm;some evenings/weekend tasks)

Job description: As a contract Administrative Assistant, you’ll act as a personal shopper and point of contact for these customers. You’ll learn what they need over text, curate shopping carts and pick out items within their budget and preferences and keep them updated until the order is delivered. You’ll be accountable for owning each customer’s request end-to-end —scoping the ask, coordinating the Dasher who fulfils it, resolving any issues along the way, and making sure the customer feels like they have a dedicated personal assistant rather than a delivery service. This role is ideal for someone who thrives on ambiguity, has excellent taste and judgment, and is energized by delighting customers in a fast-moving, early-stage pilot.

Responsibilities:

• Communicate with customers to facilitate task inbound, curation and completion
• Serve as the customer’s single point of contact via messaging platform for the full lifecycle of a request, from intake through delivery and payment
• Scope bespoke requests by asking clarifying questions and confirming item selections and budget before any purchase is made.
• Recognize and kindly decline requests outside of scope (for example, live pets, in-home services, or transporting minors), offering an alternative where possible.
• Curate shopping carts and item selections that reflect the customer’s taste, budget, and occasion, sourcing from multiple stores or merchants to fulfil the request.
• Coordinate directly with Dashers: assign the task, give clear step-by-step instructions, and relay photos, options, and confirmations back to the customer for approval
• Capture task details and customer preferences that can inform future automation and personalization of the Concierge experience
• Build rapport with repeat customers, remembering their preferences across requests to earn trust and drive the high repeat usage the pilot is targeting.

Requirements:

• Experience in personal shopping, concierge services, hospitality, administrative support, or another high-touch service, customer-facing role.
• Excellent written communication —warm, clear, and concise
• Strong judgment and taste, with the ability to make good calls on ambiguous, undefined requests without a set playbook
• Highly organized, with the ability to juggle multiple concurrent customers, tasks, and Dashers in flight at once
• Comfortable operating in a fast-moving, manual, early-stage pilot environment where tools and processes are evolving