Remote People Ops Lead - Employee Relations & Compliance

The Landline Company; South Bend (IN); Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Flight benefits through airline伙伴

Company-paid life insurance

Job summary

The Landline Company is seeking a Manager, People Operations to oversee employee relations, investigations, and compliance across the U.S. and Canada.

Reporting to the Director of People Operations, you will manage promotions, separations, leaves, and payroll accuracy while guiding a distributed team and ensuring data integrity in HR systems. You will partner with station leadership on performance and policy improvements, while handling leaves, benefits, and onboarding processes.

Qualifications

• 7+ years of progressive experience in human resources or people operations, including at least 3 years focused on employee relations, investigations, and compliance in a frontline non-exempt environment
• Experience in people management with a hands-on, execution-focused approach and the ability to manage a high volume of work with deadlines
• Strong knowledge of U.S. employment law (FMLA, I-9, workers’ compensation, unemployment); Canadian/Québec requirements preferred

Responsibilities

• Work with Director and SVP of People to drive company priorities and improve policies based on day-to-day findings
• Serve as primary contact for employee relations matters and conduct thorough, impartial investigations from intake to resolution
• Partner with station leadership on performance issues, promotions, corrective actions, and performance management
• Manage the full separation process including termination conversations, severance memos, and system updates
• Administer leaves of absence and FMLA, and manage workers’ compensation claims in the U.S. and Canada
• Handle I-9s, unemployment claims responses, child support and wage garnishment orders using ADP SmartCompliance and E-Verify
• Own ADP WorkforceNow administration, process pay adjustments and troubleshoot ADP issues
• Process enrollments, edits, terminations for system and benefits; answer employee benefits questions
• Prepare internal promotions, verifications, transfers, and onboarding as needed
• Maintain confidential employee records and document events in files
• Support engagement initiatives remotely and in-person across a distributed workforce
• Serve as a system administrator for People Operations requests and manage programs (uniforms, training, travel)
• Develop the People Operations Coordinator and support safety plans with Operations

Skills

Employee relations

Investigations

Compliance

People operations

Cross-functional collaboration

Tools

ADP WorkforceNow

Adobe

Microsoft

Slack

Zendesk

Job description

The Landline Company is seeking a Manager, People Operations to oversee employee relations, investigations, and compliance across the U.S. and Canada.

Reporting to the Director of People Operations, you will manage promotions, separations, leaves, and payroll accuracy while guiding a distributed team and ensuring data integrity in HR systems. You will partner with station leadership on performance and policy improvements, while handling leaves, benefits, and onboarding processes.