Remote Pension Support Trainee

Commonwealth of VA Careers; Richmond (VA); Remote; USD 24,000 - 34,000; Part time

Job summary

Virginia Retirement System seeks a remote Customer Contact Center Trainee to handle phone calls, emails, and written inquiries about post-retirement pension and benefits. This part-time role emphasizes accuracy and customer-focused service in a fast-paced setting.

Responsibilities include serving retirees, members, beneficiaries, and employers, with training conducted virtually. Strong communication and organizational skills are essential for success in this trainee program.

Qualifications

• High school diploma or GED equivalent.
• Two years of relevant experience in a high-volume customer service role.

Responsibilities

• Respond to phone calls, emails, and written inquiries about post-retirement pension and benefits.
• Serve as front-line representative for retirees, members, beneficiaries, and employers.
• Maintain accuracy in a high-volume service environment.

Skills

Customer service

Communication

Attention to detail

Organization

Microsoft Office

Education

High school diploma or GED

College degree (preferred)

Tools

Microsoft Office

Job description

Virginia Retirement System seeks a remote Customer Contact Center Trainee to handle phone calls, emails, and written inquiries about post-retirement pension and benefits. This part-time role emphasizes accuracy and customer-focused service in a fast-paced setting.

Responsibilities include serving retirees, members, beneficiaries, and employers, with training conducted virtually. Strong communication and organizational skills are essential for success in this trainee program.