Remote Pension Benefits Contact Center Trainee

VRS Virginia Retirement System; Virginia (MN); Hybrid; USD 18,000 - 29,000; Part time

Job summary

The Virginia Retirement System is seeking a remote Customer Contact Center Trainee to provide frontline service for retirees, members, and employers. This part-time role handles calls, emails, and written inquiries about retirement benefits in a fast-paced setting. Training occurs virtually via Microsoft Teams, with hours Monday through Friday, 8:30 a.m.

to 4:30 p.m. Flexible scheduling and strong customer service skills are essential.

Qualifications

• High school diploma or GED equivalent.
• Two years of relevant experience in a high-volume customer service role.

Responsibilities

• Respond to phone calls, emails, and written correspondence to provide pension and benefit information.
• Serve as front-line representative for retirees, members, beneficiaries, and participating employers.
• Maintain accurate, timely records and provide courteous, professional service in a high-volume environment.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Virginia Retirement System is seeking a remote Customer Contact Center Trainee to provide frontline service for retirees, members, and employers. This part-time role handles calls, emails, and written inquiries about retirement benefits in a fast-paced setting. Training occurs virtually via Microsoft Teams, with hours Monday through Friday, 8:30 a.m.

to 4:30 p.m. Flexible scheduling and strong customer service skills are essential.