Remote Retiree Benefits Counselor

VRS Virginia Retirement System; United States; À distance; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Remote work

Competitive compensation

Résumé du poste

Virginia Retirement System is seeking an experienced Retiree Counseling Representative to work remotely from Virginia. The role focuses on delivering frontline support to retirees, explaining retirement benefits, and guiding customers through the MyVRS portal and related processes.

Ideal candidates have at least two years of high-volume customer service experience, strong communication skills, and the ability to work independently in a remote environment while ensuring confidentiality and

Qualifications

• Minimum two years of experience in a high-volume customer service environment or related field.
• Experience assisting customers via telephone, email, or in person.
• Ability to navigate multiple computer applications and databases in a remote setting.

Responsabilités

• Respond to questions and requests about VRS plans, benefits, and retirement processes via multiple channels.
• Provide guidance on retirement steps, processing timelines, and beneficiary information.
• Resolve and escalate issues as needed; complete income verification requests.
• Process death notifications for retirees, members, and survivors; liaison with other departments.
• Troubleshoot MyVRS access and assist with online services.
• Document interactions accurately and maintain records; adhere to policies.

Connaissances

Customer service

Remote work capability

Communication skills

Multitasking

Formation

High school diploma or equivalent

Description du poste

Virginia Retirement System is seeking an experienced Retiree Counseling Representative to work remotely from Virginia. The role focuses on delivering frontline support to retirees, explaining retirement benefits, and guiding customers through the MyVRS portal and related processes.

Ideal candidates have at least two years of high-volume customer service experience, strong communication skills, and the ability to work independently in a remote environment while ensuring confidentiality and