Remote Retiree Benefits Counselor

Commonwealth of VA Careers; Richmond (VA); Remote; USD 54,000 - 66,000; Full time

Job summary

The Virginia Retirement System seeks an experienced contact center professional to work remotely as a Retiree Counseling Representative, providing primary contact for VRS retirees. Essential duties include answering questions about plans, benefits, retirement processing, and assisting with MyVRS access, while maintaining confidentiality and meeting service standards in a remote environment.

This full-time role requires strong communication, multitasking, and the ability to research information

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a high-volume customer service environment.
• Experience serving customers by telephone, email, or in person.
• Ability to navigate multiple computer applications, databases and communication platforms in a remote environment.

Responsibilities

• Responds accurately to questions about VRS plans, benefits, and retirement processes across mediums.
• Guides customers through retirement processing, timelines, and beneficiary details.
• Resolves and escalates issues as appropriate; completes income verification requests.

Skills

High-volume customer service

Remote work proficiency

Research across systems

Communication skills

Education

High school diploma

Tools

Multiple systems proficiency

Job description

The Virginia Retirement System seeks an experienced contact center professional to work remotely as a Retiree Counseling Representative, providing primary contact for VRS retirees. Essential duties include answering questions about plans, benefits, retirement processing, and assisting with MyVRS access, while maintaining confidentiality and meeting service standards in a remote environment.

This full-time role requires strong communication, multitasking, and the ability to research information