Remote Peer Recovery Coach (Warmline)

Common Ground; Michigan; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Shift premiums

Wellness plans

Job summary

Common Ground is seeking a fully remote Peer Warmline Specialist in Michigan to answer calls, chats, and texts and help callers build coping skills and wellness plans. The role requires MDHHS Peer Support Specialist certification and at least one year of related experience.

You will work with MiCAL to connect callers to crisis resources, document encounters, and maintain strict confidentiality while delivering compassionate support.

Qualifications

• MDHHS Peer Support Specialist certification is required.
• Minimum 1 year paid work experience as MDHHS Peer Support Specialist.
• Permanent year-round Michigan residency.
• Ability to work fully remote.
• Private, HIPAA-compliant, dedicated office space.

Responsibilities

• Accept incoming calls, chats and/or texts.
• Support callers to develop coping skills and wellness plans.
• Connect callers to the MiCAL crisis line, as needed.
• Provide information on resources (e.g. shelters, food pantries, mental health services).
• Document each encounter while in-call.
• Communicate with Shift Supervisor and MiCAL staff for support.
• Maintain confidentiality while performing duties.
• Perform other duties as assigned.

Skills

MDHHS Certified Peer Support Spec.

Peer Support experience

Stable home internet

Education

High School Diploma or GED

Job description

Common Ground is seeking a fully remote Peer Warmline Specialist in Michigan to answer calls, chats, and texts and help callers build coping skills and wellness plans. The role requires MDHHS Peer Support Specialist certification and at least one year of related experience.

You will work with MiCAL to connect callers to crisis resources, document encounters, and maintain strict confidentiality while delivering compassionate support.