Remote Crisis Support Specialist for First Responders

Common Ground; Pontiac (MI); On-site; USD 24,796 - 33,062; Part time

Benefits offered by this job

Paid Time Off

Shift premiums

Wellness plans (Calm App, etc.)

Competitive wages

Job summary

Common Ground is seeking a MiCAL Crisis Specialist – Frontline Strong to provide remote crisis support for first responders 24/7. The role centers on handling calls, chats, and texts with sensitivity and discretion while connecting people to vital resources.

Ideal candidates bring crisis work experience, strong self-discipline for remote shifts, and a commitment to HIPAA-compliant home office setup. This part-time position emphasizes compassionate, confidential assistance.

Qualifications

• Minimum 1 year experience in mental health, substance use, and/or crisis work.
• Permanent year-round Michigan residency (for state-specific considerations).
• At-home high speed internet on a private network.
• A private, HIPAA compliant, dedicated office space.

Responsibilities

• Provide support to first responders via helpline and chat.
• Login to crisis hotline applications and document encounters in-call.
• Accept incoming calls, chats, or texts of varying crisis nature.
• Provide information on resources (shelters, food pantries, services).
• Utilize de-escalation techniques to address callers in crisis.
• Communicate with managers and staff for support as needed.
• Maintain confidentiality at all times.

Skills

First responder experience

Crisis support

Self-motivation

Remote work discipline

Education

High School Diploma or GED

Job description

Common Ground is seeking a MiCAL Crisis Specialist – Frontline Strong to provide remote crisis support for first responders 24/7. The role centers on handling calls, chats, and texts with sensitivity and discretion while connecting people to vital resources.

Ideal candidates bring crisis work experience, strong self-discipline for remote shifts, and a commitment to HIPAA-compliant home office setup. This part-time position emphasizes compassionate, confidential assistance.