Remote Crisis Specialist for First Responders Part-Time

Common Ground; Michigan; Hybrid; USD 28,929 - 37,195; Part time

Job summary

Common Ground is hiring a MiCAL Crisis Specialist – Frontline Strong to support first responders remotely from Michigan. This part-time role offers flexible 12:00 am–8:00 am and 8:00 am–4:00 pm shifts across alternating weeks, with base pay of $21 hourly.

The ideal candidate is self-driven, HIPAA-conscious, and experienced in crisis work, ready to log into helpline systems and assist callers with resources while maintaining confidentiality.

Qualifications

• Permanent year-round Michigan residency.
• High School Diploma or GED equivalent.
• Experience as a First Responder.
• Minimum 1 year experience in mental health, substance use, and/or crisis work.
• At-home high speed internet on a private network.
• A private, HIPAA compliant, dedicated office space.

Responsibilities

• Provide support to first responders.
• Login to helpline applications.
• Accept incoming calls, chats and/or texts of a varying crisis nature.
• Provide information on resources (e.g., shelters, services).
• Address callers experiencing crisis and utilize de-escalation techniques.
• Document each encounter while in-call.
• Communicate with the Frontline Strong Manager and other MiCAL staff for support.
• Maintain high level confidentiality.
• Perform other duties as assigned.

Skills

De-escalation techniques

Education

High School Diploma or GED

Job description

Common Ground is hiring a MiCAL Crisis Specialist – Frontline Strong to support first responders remotely from Michigan. This part-time role offers flexible 12:00 am–8:00 am and 8:00 am–4:00 pm shifts across alternating weeks, with base pay of $21 hourly.

The ideal candidate is self-driven, HIPAA-conscious, and experienced in crisis work, ready to log into helpline systems and assist callers with resources while maintaining confidentiality.