Weekend Peer Support Specialist (Mental Health)

Project Return Peer Support Network; Huntington Park (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health benefits

Paid Time Off

403 B Retirement

Employee Assistance Program

Job summary

Project Return Peer Support Network is seeking a part-time Warm Line assistant to provide verbal support and information to callers seeking help, under the supervision of the Program Director.

The role emphasizes empathetic listening, crisis referral when needed, advocacy, and accurate documentation of calls and referrals, with a weekend-friendly schedule and a mission to support individuals experiencing distress.

Qualifications

• The position is reserved for an individual with lived experience of psychiatric disability or mental illness.
• Bilingual English/Spanish strongly preferred (Written & Verbal).
• Flexible schedule which may include some weekends and holidays.
• Ability to relate positively and enthusiastically to a wide variety of people.
• Must be calm, patient, empathetic, have excellent listening skills and the ability to relate positively to a wide variety of people.
• Must have good basic reading and writing skills.
• Must exhibit good personal judgment and discretion when dealing with others.
• Must have physical and emotional stamina to spend long periods of time using a telephone.

Responsibilities

• Answers program phones and provides a friendly, welcoming tone for callers. Listens actively to caller concerns and provides information, education, verbal assurance, encouragement and support.
• Provides or assists in providing referrals to appropriate agencies and services, including intervention or referral to emergency or crisis services if necessary.
• Acts as advocate by researching information for callers, placing phone calls on behalf of the caller, and connecting the caller to a service provider.
• Maintains the program’s written system for tracking calls and referrals.
• Attends and participates in staff meetings and other aspects of day-to-day operations.
• Works cooperatively with staff to assure smooth delivery of Project Return services.
• Maintains records and documentation in accordance with PRPSN standards and funding requirements.
• Models PRPSN values in communications and correspondence.
• Performs other duties as assigned by the Program Coordinator.

Skills

Lived experience

Bilingual

Active listening

Empathy

Reading & writing

Job description

Project Return Peer Support Network is seeking a part-time Warm Line assistant to provide verbal support and information to callers seeking help, under the supervision of the Program Director.

The role emphasizes empathetic listening, crisis referral when needed, advocacy, and accurate documentation of calls and referrals, with a weekend-friendly schedule and a mission to support individuals experiencing distress.