Peer Warmline Specialist - CPRC or CPSS

Common Ground; Michigan; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Shift premiums

Wellness plans

Job summary

Common Ground is seeking a fully remote Peer Warmline Specialist in Michigan to answer calls, chats, and texts and help callers build coping skills and wellness plans. The role requires MDHHS Peer Support Specialist certification and at least one year of related experience.

You will work with MiCAL to connect callers to crisis resources, document encounters, and maintain strict confidentiality while delivering compassionate support.

Qualifications

• MDHHS Peer Support Specialist certification is required.
• Minimum 1 year paid work experience as MDHHS Peer Support Specialist.
• Permanent year-round Michigan residency.
• Ability to work fully remote.
• Private, HIPAA-compliant, dedicated office space.

Responsibilities

• Accept incoming calls, chats and/or texts.
• Support callers to develop coping skills and wellness plans.
• Connect callers to the MiCAL crisis line, as needed.
• Provide information on resources (e.g. shelters, food pantries, mental health services).
• Document each encounter while in-call.
• Communicate with Shift Supervisor and MiCAL staff for support.
• Maintain confidentiality while performing duties.
• Perform other duties as assigned.

Skills

MDHHS Certified Peer Support Spec.

Peer Support experience

Stable home internet

Education

High School Diploma or GED

Job description

MDHHS Peer Support Specialist Certification (CPSS) or Peer Recovery Coach Certification (CPRC) Required

Shift Schedule

Full-Time Shifts
10:00 am - 6:00 pm Sunday - Thursday
6:00 pm - 2:00 am Thursday - Monday

Part-Time Shifts
10:00 am - 6:00 pm Friday - Sunday
10:00 am - 6:00 pm Saturday - Monday

Base Pay

Base Pay: $21 hourly

About you

The ideal Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support .

About us

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

• Login to helpline applications
• Accept incoming calls, chats and/or texts
• Support callers to develop their own coping skills and wellness plans
• Connect callers to the MiCAL crisis line, as needed
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Document each encounter while in-call
• Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

What you need to apply

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• MDHHS Certified Peer Support Specialist
• Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

What makes us different

• Non-Profit mission-driven, person-focused environment
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

For your hard work

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)
• Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org