Remote PBM Implementation Lead

Serve You Rx; Milwaukee (WI); Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401k

HSA

Paid parental leave

Paid time off

Job summary

Serve You Rx is seeking an Implementation Specialist to lead client onboarding on the PBM platform. You will serve as the primary project manager, coordinating benefit configuration, data exchanges, and client communications to ensure on-time delivery and a smooth transition to ongoing support.

Ideal candidates have PBM/TPA project management experience, strong communication skills, and the ability to work fully remote.

Qualifications

• Bachelor’s degree in pharmacy, Healthcare Administration, Business or related field OR 5+ years PBM/TPA PM experience.
• PBM, managed care, or pharmacy operations experience preferred.
• PM experience managing multiple concurrent implementations.

Responsibilities

• Lead end-to-end PBM implementations, including benefit configuration and testing.
• Serve as the primary project manager for client implementations, managing timelines and milestones.
• Be the main client contact throughout the implementation process.
• Collaborate with Clinical, IT, Operations, Pharmacy, and Finance teams.
• Coordinate data exchanges and client data needs during onboarding.
• Manage client communication and disruption mitigation planning.
• Review historical claims and PA files to support implementation.
• Ensure member communications meet regulatory and PBM guidelines.
• Identify risks, resolve issues, and escalate as needed.
• Run implementation meetings and post-implementation handoffs.
• Ensure compliance with PBM regulatory requirements and Serve You Rx standards.
• Document client configurations and implementation workflows.

Skills

PBM operations

TPA operations

Project management

Communication

Problem-solving

MS Office/Outlook

Independent work

Education

Bachelor’s degree or 5+ years PBM/TPA PM experience

Tools

MS Office/Outlook

Job description

Serve You Rx is seeking an Implementation Specialist to lead client onboarding on the PBM platform. You will serve as the primary project manager, coordinating benefit configuration, data exchanges, and client communications to ensure on-time delivery and a smooth transition to ongoing support.

Ideal candidates have PBM/TPA project management experience, strong communication skills, and the ability to work fully remote.