Remote PBM Implementation Lead

Optum; Eden Prairie (MN); Remote; USD 73,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Telecommuter policy adherence

Job summary

Optum is seeking an Implementation Project Manager for the Direct Pooled Implementation Team. The role is remote within the United States with some in-office requirements in select locations.

You will lead client implementations, manage timelines, and coordinate cross-functional teams to ensure successful go-lives. Key qualifications include 2+ years in PBM/healthcare and proven project management experience.

Qualifications

• 2+ years of experience in the PBM, health care, or pharmacy industry.
• 2+ Implementation or large healthcare project management experience.
• Solid experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Proven independent contributors with the ability to multi-task, work with leaders and ensure client satisfaction
• Proven excellent written, oral, and active listening communication skills. Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
• Willing to work through year-end holiday season (Christmas week/NYE/New Year’s Day) as necessary to address client go-live issues and support cross-functional teams
• Willing or ability to travel up to 25%

Responsibilities

• Primary contact for new or existing client projects varying in size, complexity, and duration
• Be able to handle multiple client implementations concurrently
• Provide input on OptumRx capabilities to meet client requirements
• Develop and maintain the project plan throughout the implementation phase
• Set and manage client expectations
• Lead and facilitate all project meetings both internally and externally
• Obtain and secure all necessary client approvals prior to the project effective date
• Identify and document any changes to the scope of the project
• Deliver on-going communication of project status
• Execute proper escalation of issues when applicable
• Participant in client visits as necessary
• Conduct project close-out activity as necessary
• Actively participant in lessons learned after the implementation has been completed
• Review implementation process to identify opportunities for improvement
• No supervision or direct reports – project team members are assigned to each client implementation by their department manager.
• Attend Finalist Presentation to support the Sales
• Perform any additional duties as assigned
• Adhere to all OptumRx policies and procedures

Skills

PBM/healthcare experience

Implementation/project mgmt

Influencing & collaboration

Independent contributor

Written & verbal communication

Active listening & needs analysis

Matrix environment navigation

Holiday season readiness

Travel up to 25%

Job description

Optum is seeking an Implementation Project Manager for the Direct Pooled Implementation Team. The role is remote within the United States with some in-office requirements in select locations.

You will lead client implementations, manage timelines, and coordinate cross-functional teams to ensure successful go-lives. Key qualifications include 2+ years in PBM/healthcare and proven project management experience.