Remote PBM Implementation Lead

Serve You Rx; Milwaukee (WI); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401k

HSA

Identity theft

Legal coverage

Pet insurance

Parental leave

Paid time off

Job summary

Serve You Rx is seeking an Implementation Specialist to lead the onboarding and implementation of new and existing clients onto the PBM platform. You will act as the primary project manager, coordinating internal teams and client communications to ensure on-time delivery and seamless transitions to ongoing support.

Responsibilities include configuring benefits, eligibility, formulary alignment, testing, and data exchanges while ensuring regulatory compliance and adherence to Serve You Rx

Qualifications

• Bachelor’s degree in pharmacy, Healthcare Administration, Business, or related field.
• 5+ years PBM/TPA project management experience.
• Experience within PBM, managed care, or pharmacy operations environment.
• Project management certification (PMP, CAPM, or similar) preferred.
• Experience working with employer groups, TPAs, brokers, or health plans preferred.

Responsibilities

• Lead end-to-end PBM implementations, including benefit configuration, eligibility setup, formulary alignment, and testing.
• Serve as the primary project manager for assigned client implementations, managing timelines, milestones, and deliverables.
• Act as the main point of contact for clients throughout the implementation process.
• Coordinate data exchanges such as eligibility files, accumulators, reporting requirements, and other client data needs.
• Manage client communication strategies throughout implementation, including planning and execution of member disruption mitigation and notification efforts.
• Contribute to process improvements and best practices within the Client Success department.

Skills

PBM operations

Project management

Communication

Organizational skills

Problem solving

Remote work capability

MS Office/Outlook

Education

Bachelor’s degree in pharmacy, Healthcare Administration, Business, or related field

5+ years PBM/TPA project management experience

Tools

MS Office/Outlook

Job description

Serve You Rx is seeking an Implementation Specialist to lead the onboarding and implementation of new and existing clients onto the PBM platform. You will act as the primary project manager, coordinating internal teams and client communications to ensure on-time delivery and seamless transitions to ongoing support.

Responsibilities include configuring benefits, eligibility, formulary alignment, testing, and data exchanges while ensuring regulatory compliance and adherence to Serve You Rx