Client-Facing Implementation Lead

AssistRx; Town of Florida (NY); On-site; USD 99,000 - 124,000; Full time

Job summary

AssistRx is seeking an experienced Implementation Manager to lead client-facing programs across multiple teams. You will coordinate schedules, manage dependencies, and communicate risks and readiness to stakeholders to ensure successful delivery.

You will partner with Product, Portfolio Management, and Delivery teams to plan timelines, define scope, and support client adoption. Strong communication, cross-functional collaboration, and a focus on patient outcomes are essential.

Qualifications

• Bachelor’s degree in MIS, CS, or related field.
• 3–5 years of experience managing complex software projects.
• Agile software development experience preferred.
• Pharma/healthcare/pharmacy industry knowledge helpful.
• Strong presentation and communication skills.
• Consulting for external clients experience.
• Excellent written and verbal communication.
• Impeccable organizational skills and attention to detail.
• Interpersonal and teamwork skills; able to build consensus.
• Ability to multi-task in a fast-paced environment.
• Hands-on SaaS/enterprise software implementation experience.
• Technical familiarity: FTP, HTML, GUIDs, Integrations, APIs.

Responsibilities

• Effectively manage client communications, expectations, and implementation activities throughout the program lifecycle.
• Serve as the primary client contact during implementation; align goals, timelines, risks, and readiness.
• Own implementation planning and execution; coordinate activities and milestones.
• Partner with Learning & Development to establish training plans and readiness activities.
• Collaborate with Product, Operations, QA, Release, Training, and Delivery teams.
• Provide client feedback, implementation insights, and product implications.
• Present status, risks, and milestones to leadership and executives.
• Work with Implementation Analysts to ensure accurate documentation.
• Manage risks, issues, decisions, dependencies, and changes.
• Develop and maintain implementation timelines; monitor progress.
• Facilitate launch readiness and go-live deliverables.
• Support post-launch stabilization and transition to operations.
• Perform other duties as assigned.

Skills

Agile

Communication

Organization

Teamwork

Multi-tasking

Independent work

SaaS implementation

Education

Bachelor's degree

MIS / CS / related field

Tools

FTP

HTML

GUIDs

APIs

Integrations

MS Office

Job description

AssistRx is seeking an experienced Implementation Manager to lead client-facing programs across multiple teams. You will coordinate schedules, manage dependencies, and communicate risks and readiness to stakeholders to ensure successful delivery.

You will partner with Product, Portfolio Management, and Delivery teams to plan timelines, define scope, and support client adoption. Strong communication, cross-functional collaboration, and a focus on patient outcomes are essential.