Implementation Project Manager - Direct Pooled Implementation Team - Remote

UnitedHealth Group; Eden Prairie (MN); Hybrid; Confidential; Full time

Job summary

UnitedHealth Group, through OptumRx, seeks an Implementation Project Manager to coordinate client implementations from initiation to go-live. The role supports strategic PBM initiatives with a clearly defined project management approach while enabling flexible remote work within the U.S.

In Minneapolis or Washington, DC areas, a four-day in-office commitment is required. Travel up to 25% is possible, and strong communication and collaboration skills are essential to manage multi-client projects

Qualifications

• 2+ years of experience in the PBM, health care, or pharmacy industry.
• 2+ Implementation or large healthcare project management experience.
• Strong ability to influence, collaborate, and negotiate win-win solutions.

Responsibilities

• Primary contact for new or existing client projects of varying size and complexity.
• Develop and maintain the project plan through the implementation phase.
• Lead and facilitate all project meetings with internal and external stakeholders.
• Obtain and secure client approvals prior to the project go-live date.
• Identify and document scope changes and provide ongoing project status updates.
• Escalate issues promptly and participate in lessons learned after completion.
• Attend finalist presentations to support Sales and participate in additional duties as assigned.

Skills

PBM knowledge

Healthcare project management

Cross-functional collaboration

Stakeholder management

Communication skills

Negotiation

Multitasking

Problem solving

Travel readiness

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Implementation Project Manager serves as a liaison between clients, client management, and OptumRx during the implementation phase. To support the organization's strategic direction and growth in the PBM industry by applying a clearly defined project management approach to all client implementations.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Primary contact for new or existing client projects varying in size, complexity, and duration
• Be able to handle multiple client implementations concurrently
• Provide input on OptumRx capabilities to meet client requirements
• Develop and maintain the project plan throughout the implementation phase
• Set and manage client expectations
• Lead and facilitate all project meetings both internally and externally
• Obtain and secure all necessary client approvals prior to the project effective date
• Identify and document any changes to the scope of the project
• Deliver on-going communication of project status
• Execute proper escalation of issues when applicable
• Participant in client visits as necessary
• Conduct project close-out activity as necessary
• Actively participant in lessons learned after the implementation has been completed
• Review implementation process to identify opportunities for improvement
• No supervision or direct reports - project team members are assigned to each client implementation by their department manager.
• Attend Finalist Presentation to support the Sales
• Perform any additional duties as assigned
• Adhere to all OptumRx policies and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in the PBM, health care, or pharmacy industry
• 2+ Implementation or large healthcare project management experience
• Solid experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Proven independent contributors with the ability to multi-task, work with leaders and ensure client satisfaction
• Proven excellent written, oral, and active listening communication skills. Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
• Willing to work through year-end holiday season (Christmas week/NYE/New Year's Day) as necessary to address client go-live issues and support cross-functional teams
• Willing or ability to travel up to 25%

Preferred Qualifications:

• Experience with PBM Implementation
• OptumRx operations, account management or Project Management experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.