Remote PBM Account Manager — Client Success & Strategy

LucyRx; Northern (KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

LucyRx is seeking an Account Manager to act as the primary liaison between LucyRx and assigned clients, delivering exceptional service and fostering strong relationships. You will understand client needs, address concerns, and drive renewals while collaborating with internal teams to sustain service quality.

The role requires strategic account planning, performance monitoring, and providing data-driven insights to improve client outcomes. Willingness to travel up to 10% annually is expected.

Qualifications

• Bachelor's degree or equivalent work experience in business or related field.
• At least 2 years in client service or account management with pharmacy benefits exposure.
• Strong communication and collaboration abilities required.

Responsibilities

• Establish and maintain relationships with assigned clients via phone, email, and in-person meetings.
• Serve as liaison between clients and internal teams to ensure smooth PBM service delivery.
• Coordinate issue resolution and keep leadership informed of activity.
• Support strategic account planning and client engagement with the management team.
• Provide consultative services on pharmacy benefits, plan design, and cost-saving initiatives.
• Assist with new business implementation and ongoing service delivery.

Skills

Customer service

Communication

CRM tools

Pharmacy operations

Project coordination

Data-driven analytics

Attention to detail

Travel readiness

Initiative

Independent work

Education

Bachelor's in business or related field

2 years client service/account management

Tools

MS Office

CRM software

Job description

LucyRx is seeking an Account Manager to act as the primary liaison between LucyRx and assigned clients, delivering exceptional service and fostering strong relationships. You will understand client needs, address concerns, and drive renewals while collaborating with internal teams to sustain service quality.

The role requires strategic account planning, performance monitoring, and providing data-driven insights to improve client outcomes. Willingness to travel up to 10% annually is expected.