Remote Client Operations Specialist

LucyRx; Northern (KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

LucyRx is a remote-first, fast-moving company transforming pharmacy benefits. The Client Operations Specialist provides administrative support for client pharmacy benefit accounts, handling documentation, data entry, correspondence, and coordination tasks that keep accounts running smoothly.

You will manage member and provider communications, process prior authorization paperwork, maintain client records and reporting, investigate eligibility discrepancies, and support implementation and

Qualifications

• Prior experience in pharmacy benefits, PBM operations, health plan administration, or a related account/client support role preferred.
• Excellent written and verbal communication skills for interacting with members, providers, clients, and vendor partners.
• Ability to manage multiple queues, tickets, and deadlines simultaneously.

Responsibilities

• Manage texts, service emails, incoming calls, and voicemail.
• Maintain and update Helpdesk instructions/protocols and respond to inquiries.
• Coordinate data collection for new accounts and renewals; draft implementation forms.
• Create Plan Change requests and submit changes to programmers.
• Review disputed claims and investigate discrepancies with guidance.

Skills

Customer service

Data entry

Attention to detail

Communication skills

Multitasking

Team collaboration

Job description

LucyRx is a remote-first, fast-moving company transforming pharmacy benefits. The Client Operations Specialist provides administrative support for client pharmacy benefit accounts, handling documentation, data entry, correspondence, and coordination tasks that keep accounts running smoothly.

You will manage member and provider communications, process prior authorization paperwork, maintain client records and reporting, investigate eligibility discrepancies, and support implementation and