Remote PBM Account Coordinator — Client Success & QA

LucyRx; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote-first team

Job summary

LucyRx is seeking an Account Coordinator to support the PBM Commercial Account Management team, coordinating day-to-day client support and ensuring timely, accurate service delivery. You will track requests through resolution, assist with reporting and client deliverables, and help QA/test updates while maintaining CRM records and facilitating client meetings.

Work with Account Managers and internal teams to monitor SLAs, renewals, and ongoing account activities.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 1+ years of experience in account support/client services, healthcare administration, PBM/health plan/benefits, or a related field.
• Strong communication skills and the ability to build effective working relationships.
• Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines.
• Analytical and detail-oriented; able to support QA/testing and identify discrepancies.
• Proficient in Microsoft Office (especially Excel) and experienced with Salesforce (or comparable CRM); able to learn new systems quickly.

Responsibilities

• Support routine client inquiries and requests, including prior authorization entry, benefit/eligibility changes, configuration inquiries, claims reviews, ad hoc reporting, and QA/testing support.
• Track client requests, issues, and deliverables; follow up with internal departments to support timely completion and documentation.
• Track service issues against SLAs (as applicable), monitor aging/open items, and escalat risks to the Account Manager.
• Support implementations and ongoing account activities (timelines, benefit requests, plan documentation, and internal coordination).
• Support RFP/RFI and other client documentation requests by gathering required information, coordinating internal input, and tracking responses and deadlines.
• Support client meetings by preparing agendas/materials, capturing notes/action items, and tracking follow-ups.
• Maintain organized client documentation (e.g., plan docs, communications, and deliverables) in shared repositories; ensure version control.
• Support annual renewals and periodic account updates by coordinating data collection, compiling inputs, and tracking approvals and deadlines.
• Perform QA/testing (pre- and post-implementation) to validate configuration accuracy and identify discrepancies.
• Research and support claim/configuration inquiries; document findings and coordinate resources to resolve issues.
• Support client reporting and presentations; help identify trends and opportunities for improvement.
• Maintain accurate CRM/tracking records and collaborate cross-functionally to support service delivery and process improvement.

Skills

Strong communication skills

Highly organized

Analytical

Excel

Salesforce (CRM)

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

LucyRx is seeking an Account Coordinator to support the PBM Commercial Account Management team, coordinating day-to-day client support and ensuring timely, accurate service delivery. You will track requests through resolution, assist with reporting and client deliverables, and help QA/test updates while maintaining CRM records and facilitating client meetings.

Work with Account Managers and internal teams to monitor SLAs, renewals, and ongoing account activities.