Remote Client Success & Operations Specialist

LucyRx Health Solutions, Inc.; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

LucyRx Health Solutions, Inc. is hiring a Client Operations Specialist to support client PBM accounts. You will handle documentation, data entry, correspondence, and coordination tasks that keep accounts running smoothly, including member and provider communications and prior authorization workflows.

The role emphasizes detail orientation, organization, and the ability to manage multiple administrative queues while maintaining strong partner relationships.

Qualifications

• Prior experience in pharmacy benefits or PBM operations preferred.
• Strong attention to detail and data entry accuracy.
• Excellent written and verbal communication with members, providers, clients.
• Ability to manage multiple queues and deadlines.
• Collaborates cross-functionally with internal teams and external partners.

Responsibilities

• Manage texts, service emails, incoming calls, and voicemail.
• Serve as escalation point for Helpdesk issues related to the PBM system.
• Maintain and update Helpdesk instructions and protocols.
• Respond to prior authorization status inquiries from providers.
• Resolve member inquiries about coverage, costs, and cards.
• Assist with implementation and configuration tasks for new accounts.
• Coordinate data collection for new accounts and renewals.
• Attend weekly client meetings and track progress of issues.
• Create and submit reports and reconciliations for clients.

Skills

PBM operations

Pharmacy benefits

Data entry

Customer support

Communication

Job description

LucyRx Health Solutions, Inc. is hiring a Client Operations Specialist to support client PBM accounts. You will handle documentation, data entry, correspondence, and coordination tasks that keep accounts running smoothly, including member and provider communications and prior authorization workflows.

The role emphasizes detail orientation, organization, and the ability to manage multiple administrative queues while maintaining strong partner relationships.