Remote Payroll Operations Specialist (Multi-State)

Mercury Technologies, Inc.; San Francisco, New York, Portland (CA, NY, OR); Remote; USD 86,000 - 96,000; Full time

Job summary

Mercury Technologies, Inc. is seeking a Payroll Operations Specialist to own end-to-end workflows across state registrations, employer accounts, and related compliance requirements. You will collaborate with government agencies, carriers, and internal teams to resolve issues and ensure accurate records.

This role emphasizes ownership, problem-solving, and attention to detail in a fast-paced payroll operations environment. Remote-friendly with multi-state scope and cross-functional interaction.

Qualifications

• 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
• Strong ownership and ability to manage work from intake through resolution with limited oversight.
• Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
• Excellent attention to detail with the ability to manage multiple deadlines and workflows.
• Strong written and verbal communication skills with a customer-focused approach.
• Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
• Curiosity and willingness to develop deep subject‑matter expertise.

Responsibilities

• Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
• Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
• Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
• Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
• Investigate and resolve registration, account access, policy, coverage, and other operational issues.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
• Identify recurring issues and improve processes, documentation, controls, and automation.
• Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
• Support other Payroll Operations initiatives and duties as business and team needs evolve.

Skills

Payroll operations

State registrations

Workers’ compensation

Insurance operations

Compliance operations

Related field

Job description

Mercury Technologies, Inc. is seeking a Payroll Operations Specialist to own end-to-end workflows across state registrations, employer accounts, and related compliance requirements. You will collaborate with government agencies, carriers, and internal teams to resolve issues and ensure accurate records.

This role emphasizes ownership, problem-solving, and attention to detail in a fast-paced payroll operations environment. Remote-friendly with multi-state scope and cross-functional interaction.