Multi-State Payroll Operations & Compliance Specialist

Mercury; Portland (OR); On-site; USD 77,000 - 87,000; Full time

Job summary

The Payroll Operations Specialist at Mercury will support the compliance infrastructure that keeps payroll operations running smoothly across the United States. You’ll own end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, and related requirements.

You’ll collaborate with Payroll Operations, Customer Support, Benefits, and external partners to resolve issues, maintain accurate records, and deliver a strong customer experience in a fast-growing

Qualifications

• 2 years of experience in payroll operations, state or business registrations, workers’ compensation, or a related field.
• Strong ownership and ability to manage work from intake through resolution with limited oversight.
• Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
• Excellent attention to detail with the ability to manage multiple deadlines and workflows.
• Strong written and verbal communication skills with a customer-focused approach.

Responsibilities

• Own end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, FQAL, RAA, SOI, and related requirements.
• Research state and local requirements and determine steps to establish/maintain employer accounts and registrations.
• Collaborate with government agencies, carriers, brokers, and third-party partners to establish accounts and resolve issues.
• Manage account lifecycle changes including registrations, renewals, audits, transfers, and closures.
• Investigate and resolve registration, account access, policy, coverage, and other operational issues.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
• Identify recurring issues and improve processes, documentation, controls, and automation.
• Manage a high-volume workload while prioritizing time-sensitive and high-risk work.

Skills

Payroll operations

Ownership & accountability

Research & problem-solving

Communication skills

Attention to detail

Job description

The Payroll Operations Specialist at Mercury will support the compliance infrastructure that keeps payroll operations running smoothly across the United States. You’ll own end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, and related requirements.

You’ll collaborate with Payroll Operations, Customer Support, Benefits, and external partners to resolve issues, maintain accurate records, and deliver a strong customer experience in a fast-growing