Remote Payroll Operations & Compliance Specialist

Bazeta; United States; Remote; USD 86,000 - 96,000; Full time

Job summary

Mercury is hiring a Payroll Operations Specialist in the United States to own end-to-end state registrations, employer accounts, and related compliance tasks. You’ll collaborate with payroll operations, customer support, benefits, and external partners to resolve issues and deliver strong customer experiences.

Responsibilities include managing lifecycle changes, researching state requirements, and maintaining accurate records, deadlines, and status tracking in a high-volume remote setting.

Qualifications

• 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
• Strong ownership and ability to manage work from intake through resolution with limited oversight.
• Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
• Excellent written and verbal communication with a customer-focused approach.

Responsibilities

• Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
• Research state and local requirements and determine steps to establish and maintain employer accounts, business registrations, and coverage.
• Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
• Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
• Investigate and resolve registration, account access, policy, coverage, and other operational issues.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
• Identify recurring issues and improve processes, documentation, controls, and automation.
• Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
• Support other Payroll Operations initiatives and duties as business and team needs evolve.

Skills

Payroll operations

State registrations

Compliance

Research

Customer service

Attention to detail

Job description

Mercury is hiring a Payroll Operations Specialist in the United States to own end-to-end state registrations, employer accounts, and related compliance tasks. You’ll collaborate with payroll operations, customer support, benefits, and external partners to resolve issues and deliver strong customer experiences.

Responsibilities include managing lifecycle changes, researching state requirements, and maintaining accurate records, deadlines, and status tracking in a high-volume remote setting.