Multi-State Payroll & Compliance Specialist

Mercury; United States; Remote; USD 77,000 - 96,000; Full time

Job summary

Mercury is seeking a Payroll Operations Specialist to own end-to-end workflows across state registrations, employer accounts, and related compliance requirements. You’ll collaborate with government agencies, insurance carriers, and internal teams to resolve issues and deliver a strong customer experience.

You will research state requirements, maintain accurate records, and drive process improvements while managing high-volume, time-sensitive work in a fast-growing fintech environment.

Qualifications

• 2+ years in payroll operations, registrations, or compliance-related fields.
• Ability to own work from intake through resolution with limited oversight.
• Strong research and problem-solving skills for unfamiliar state requirements.
• Excellent attention to detail with multiple deadlines and workflows.
• Strong written and verbal communication with a customer-focused approach.
• Comfortable interacting with government agencies, carriers, vendors, and cross-functional partners.
• Curiosity and willingness to develop deep subject-matter expertise.

Responsibilities

• Own end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, FQAL, RAA, SOI, and related requirements.
• Research state/local requirements and determine steps to establish and maintain accounts and registrations.
• Work with government agencies, carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
• Manage account, registration, and policy lifecycle changes, including renewals, audits, transfers, closures.
• Investigate and resolve registration, account access, policy, and coverage issues.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
• Identify recurring issues and improve processes, documentation, controls, and automation.
• Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
• Support other payroll operations initiatives as business needs evolve.

Skills

Ownership

Research & problem-solving

Attention to detail

Communication skills

Stakeholder collaboration

Curiosity & learning

Job description

Mercury is seeking a Payroll Operations Specialist to own end-to-end workflows across state registrations, employer accounts, and related compliance requirements. You’ll collaborate with government agencies, insurance carriers, and internal teams to resolve issues and deliver a strong customer experience.

You will research state requirements, maintain accurate records, and drive process improvements while managing high-volume, time-sensitive work in a fast-growing fintech environment.