Remote Payroll Onboarding Specialist

GreenSlate LLC; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Mental health support

Job summary

GreenSlate LLC is seeking a Payroll Implementation Specialist to guide new clients through payroll setup, collect required data, and ensure completed configurations for on-time payroll runs. You will support onboarding tasks and keep clients informed during project progress from start to finish.

The role emphasizes exceptional customer service, strong communication, and a proactive approach. This is a full-time remote position limited to the United States, preferably in the Pacific Time Zone.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of customer service experience.
• 1+ year in implementation or project onboarding.
• Experience supporting accounting or business operations is preferred.
• Knowledge of production workflows and accounting basics is a plus.
• Relationship builder with a strong client focus and excellent listening/communication skills.

Responsibilities

• Gather documents and details clients provide for each new payroll project, and check that everything is complete before setup begins.
• Set up standard payroll projects and make routine changes clients request, using established checklists.
• Add new projects to the payroll system and submit work location requests.
• Answer client calls and emails quickly and accurately, and keep clients updated on where their project stands.
• Send complex questions and problems to the right team, and follow each one through to a resolution the client is happy with.
• Support the Implementation team with day-to-day onboarding tasks so each project is ready to run payroll on time.
• Update the onboarding tracker so the team can see where each client is in the process.
• Send payroll forms and check printing supplies to productions, and confirm they arrive.
• Replace outdated payroll forms and keep the forms library organized.
• Enter and update client, project, and industry contact information so records stay accurate and easy to find.
• Develop a working knowledge of union deposits and draft the related correspondence.

Skills

Customer service

Implementation onboarding

Accounting basics

Relationship building

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

GreenSlate LLC is seeking a Payroll Implementation Specialist to guide new clients through payroll setup, collect required data, and ensure completed configurations for on-time payroll runs. You will support onboarding tasks and keep clients informed during project progress from start to finish.

The role emphasizes exceptional customer service, strong communication, and a proactive approach. This is a full-time remote position limited to the United States, preferably in the Pacific Time Zone.