Remote Payroll Administration Specialist | Workday Expert

OneSource Virtual; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

OneSource Virtual is seeking a Pay Administration Specialist to provide payroll administration services and customer support for a defined set of clients. You will manage daily cases, answer Workday and payroll questions, and assist with audits and quarter-end activities.

The role emphasizes collaboration, compliance with tax regulations, and responsive service delivery while maintaining detailed customer records and meeting SLAs.

Qualifications

• 3+ years of payroll experience including research, troubleshooting and customer support.
• Experience with federal, state, and local payroll taxes.
• Experience with quarter-end and year-end payroll processes including W-2 activities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Serve as named Specialist for assigned Pay Administration customers and manage cases within SLAs.
• Assist customers with payroll and Workday functionality questions.
• Troubleshoot quarter-end and year-end audit reports and provide recommendations.
• Lead quarterly customer touchpoints with status updates and improvement recommendations.
• Collaborate with peers and partner teams to resolve requests and stabilize service delivery.
• Identify workflow and process improvements and participate in continuous improvement initiatives.
• Maintain customer notes and issue logs to support consistent service delivery.
• Meet quality and production targets across case management and customer-facing activities.

Skills

Payroll experience

Communication skills

MS Office

Education

High School diploma

Associate's degree in Accounting/Business

Tools

Workday Payroll

Salesforce

Case management tools

Job description

OneSource Virtual is seeking a Pay Administration Specialist to provide payroll administration services and customer support for a defined set of clients. You will manage daily cases, answer Workday and payroll questions, and assist with audits and quarter-end activities.

The role emphasizes collaboration, compliance with tax regulations, and responsive service delivery while maintaining detailed customer records and meeting SLAs.