Remote Payor Relations Analyst - Patient Revenue

Duke PA; Durham (NC); Remote; USD 70,000 - 100,000; Full time

Job summary

Duke University Health System is seeking a Patient Account Analyst to serve as the primary liaison between PRMO and payors, managing payer relations across the revenue cycle and resolving complex issues.

The role emphasizes denial management, collaboration with clinical and operational teams, and communication of payer policy updates to improve revenue performance. Remote work is available; requires a Bachelor’s degree and four years’ experience.

Qualifications

• Bachelor’s degree in business, healthcare administration, accounting, finance or a related field is required.
• Minimum of four years of applicable experience.
• Master’s degree can substitute two years of experience on a 1:1 basis.

Responsibilities

• Primary liaison between PRMO and payors to resolve issues and maintain relationships.
• Analyze denial trends and root causes to reduce denial volumes.
• Educate leadership and operations on payer policies and changes.

Skills

Payor relations

Denial management

Communication

Project management

Education

Bachelor’s degree in business/healthcare/finance

Tools

Maestro Care

Availity

Hyland

Payor portals

Job description

Duke University Health System is seeking a Patient Account Analyst to serve as the primary liaison between PRMO and payors, managing payer relations across the revenue cycle and resolving complex issues.

The role emphasizes denial management, collaboration with clinical and operational teams, and communication of payer policy updates to improve revenue performance. Remote work is available; requires a Bachelor’s degree and four years’ experience.