Remote Payments Operations Specialist

Jack Henry & Associates, Inc.; Allen, Northern (TX, KY); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits designed to支持健康

Job summary

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, perform reconciliations, and resolve exceptions.

You will collaborate with customers, financial institution partners, and internal teams to maintain accuracy and timely processing, with after-hours coverage as needed. The role is remote, but candidates must live within about 70 miles of Allen, TX, and onsite interviews or onboarding may be required to

Qualifications

• Minimum of 2 years of experience in the financial industry, or payment operations role.
• Must be able to work Monday – Friday (Shift is 2:00PM to 11:00PM CST).
• Must be able to work an occasional Sunday and/or holiday on a rotating basis.

Responsibilities

• Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
• Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
• Ensure compliance to policies and procedures.
• Provides support to customers and internal users in a courteous and professional manner.
• Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
• Identify, resolve and/or escalating issues to management for assistance as needed.
• Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
• May perform other job duties as assigned.

Skills

Payment operations

ACH processing

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Email

Job description

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, perform reconciliations, and resolve exceptions.

You will collaborate with customers, financial institution partners, and internal teams to maintain accuracy and timely processing, with after-hours coverage as needed. The role is remote, but candidates must live within about 70 miles of Allen, TX, and onsite interviews or onboarding may be required to