Remote Payments Fraud Risk Analyst I

Coinbase, Inc.; United States; Hybride; USD 9 500 - 12 000; Plein temps

Résumé du poste

Coinbase, Inc. is a remote-first company that values pushing beyond limits and building the future of finance. The role focuses on reviewing escalated accounts to mitigate payments fraud, analyzing trends, and supporting risk investigations in a fast-paced environment.

We emphasize collaboration and continuous improvement, while responsibly using AI copilots to drive efficiency and quality. Quarterly in-person surges occur as part of our collaborative culture and in-person sessions.

Qualifications

• Minimum of 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce.
• Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies.
• Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud.
• Proficiency in English communication, both written and verbal.
• BA/BS degree or equivalent practical experience.
• Demonstrated ability to work collaboratively in a fast-paced, in-office environment.
• Passion for combating fraud and abuse, with a proactive and detail-oriented approach.
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Responsabilités

• Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
• Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management.
• Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic.
• Support the development and documentation of review processes to enhance operational efficiency.
• Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure.
• Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.

Connaissances

Payments risk

Fraud analysis

Root cause analysis

English proficiency

Collaboration

AI tool usage

Formation

BA/BS degree or equivalent practical experience

Outils

LibreChat

Gemini

Glean

Description du poste

Coinbase, Inc. is a remote-first company that values pushing beyond limits and building the future of finance. The role focuses on reviewing escalated accounts to mitigate payments fraud, analyzing trends, and supporting risk investigations in a fast-paced environment.

We emphasize collaboration and continuous improvement, while responsibly using AI copilots to drive efficiency and quality. Quarterly in-person surges occur as part of our collaborative culture and in-person sessions.