Remote Payment Solutions Support Specialist

Jack Henry; Louisville (KY); Remoto; USD 38.650 - 58.150; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Support for physical, mental, and financial health

Descrizione del lavoro

A leading technology firm is seeking a Technical Support Representative in Louisville, KY, to provide customer service and technical support for financial institutions. This remote position requires at least one year of technical support experience, preferably in a call center. The role involves troubleshooting and assisting clients with iPay products. Join a company that values purpose and collaboration, and offers comprehensive benefits to support your well-being.

Competenze

• At least 1 year of technical or product support experience within a corporate environment.
• Previous experience working in a call center setting is required.

Mansioni

• Provide level one troubleshooting for financial institutions for iPay products.
• Communicate with clients via phone and chat regarding iPay use.
• Participate in training to stay current on iPay product changes.

Conoscenze

Technical support experience

Customer service

Problem-solving skills

Formazione

Associate’s or Bachelor’s degree

Descrizione del lavoro

A leading technology firm is seeking a Technical Support Representative in Louisville, KY, to provide customer service and technical support for financial institutions. This remote position requires at least one year of technical support experience, preferably in a call center. The role involves troubleshooting and assisting clients with iPay products. Join a company that values purpose and collaboration, and offers comprehensive benefits to support your well-being.