Chargeback & Fraud Risk Analyst - Payments

Airbnb; United States; Hybrid; USD 7,100 - 9,600; Full time

Job summary

United States Digital Space LLC is seeking a Sr. Analyst for Payments Risk and Compliance to manage high volumes of alerts and cases. You will investigate fraud indicators, maintain risk program expertise, and collaborate with product and vendor teams to strengthen controls while protecting customer experience.

You will work in a hybrid setup with a focus on risk detection, policy improvement, and confidential investigations, ensuring timely and accurate documentation throughout the process.

Qualifications

• 3-5 years of experience in chargeback, fraud prevention, or risk operations within a merchant or retail environment
• Excellent interpersonal and communication skills to assist our community
• Strong analytical and problem-solving abilities with attention to detail

Responsibilities

• Review and investigate alerts or cases escalated from various sources to prevent and mitigate fraud
• Maintain Subject Matter Expertise of your Specialization to successfully complete core work and escalations
• Educate users on how to maintain security and safety while using the company responsibly
• Investigate complex situations and potential fraud surfaced in high volume queues
• Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools
• Understand our risk systems and investigate account patterns
• Elevate to Product Support Job Family when trends or vulnerabilities identified
• Maintain high levels of confidentiality while performing investigations
• Comprehensively document investigations
• Develop and maintain understanding of the purpose of your Specialization
• Collaborate with external Product vendors to enhance proactive and reactive risk detection
• Demonstrate good judgement and share knowledge with others

Skills

Fraud prevention

Risk operations

Investigations

Data analysis

Communications

Multitasking

Attention to detail

Time management

Cross-functional collaboration

Job description

United States Digital Space LLC is seeking a Sr. Analyst for Payments Risk and Compliance to manage high volumes of alerts and cases. You will investigate fraud indicators, maintain risk program expertise, and collaborate with product and vendor teams to strengthen controls while protecting customer experience.

You will work in a hybrid setup with a focus on risk detection, policy improvement, and confidential investigations, ensuring timely and accurate documentation throughout the process.