Payment Operations Specialist

Stay Group; EE. UU.; A distancia; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Stay Group is seeking a Payment Operations Specialist to take full ownership of our payment routing and cascading configurations across leading platforms. You will optimize flows, monitor performance, and reduce costs while coordinating with PSPs and internal teams to ensure smooth payment processing.

The role requires hands-on experience with payment ecosystems and routing logic, plus the ability to work across Risk, Product, Finance, BI, and Technical teams.

Formación

• 2+ years of experience in Payments Operations or similar roles.
• Experience with payment orchestration platforms and PSPs.
• Strong understanding of routing, cascading, and authorization logic.
• Experience in high-risk industries and international card processing.
• English – B1+ or higher.

Responsabilidades

• Own and manage day-to-day payment routing and cascading configurations across payment orchestrators.
• Implement PSP priorities and routing strategies.
• Monitor and optimize payment performance, approval ratios, cascading efficiency, and transaction success rates.
• Analyze PSP performance, authorization declines, and processing costs to identify optimization opportunities.
• Coordinate with PSPs and orchestrators regarding technical issues, incidents, and operational improvements.
• Maintain payment operations documentation, routing logic documentation, and escalation procedures.
• Work cross-functionally with Risk, Product, Finance, BI, and Technical teams to improve payment infrastructure and operational stability.
• Own onboarding and testing of new PSPs, MID configurations, and routing scenarios.
• Contribute to payment recovery and acceptance rate optimization initiatives.

Conocimientos

Payments operations

Data analysis

Analytical mindset

Cross-functional collaboration

Attention to detail

English communication

Herramientas

Asquad

PayAdmit

Jira

Confluence

Tableau

Descripción del empleo

We are looking for a Payment Operations Specialist to take full ownership of our payment routing and cascading operations across key payment orchestration platforms like Asquad or PayAdmit. This role is focused on optimizing payment flows, ensuring maximum payment performance, conversion, and cost efficiency across multiple PSPs.

The ideal candidate has hands-on experience with payment ecosystems, routing logic, PSP management, and transaction monitoring. You will work to implement and maintain routing priorities, optimize payment acceptance rates, monitor blended PSP fees, and support the continuous improvement of payment operations infrastructure.

Nice to Have

• Experience with Asquad, PayAdmit, or similar payment orchestration platforms
• Familiarity with BIN routing, geo-based routing, and smart cascading strategies
• Familiarity with Jira, Confluence, Tableau or similar tools

Responsibilities

• Own and manage day-to-day payment routing and cascading configurations across payment orchestrators
• Implement PSP priorities and routing strategies
• Monitor and optimize payment performance, approval ratios, cascading efficiency, and transaction success rates
• Analyze PSP performance, authorization declines, and processing costs to identify optimization opportunities
• Manage and optimize payment flows across multiple PSPs and acquiring partners
• Support payment cost optimization initiatives, including blended fee monitoring and routing efficiency improvements
• Monitor transaction activity and proactively identify processing issues, anomalies, or bottlenecks
• Coordinate with PSPs and orchestrators regarding technical issues, incidents, and operational improvements
• Participate in fraud-related payment operations and support chargeback monitoring processes
• Assist with reconciliation processes and payment reporting
• Maintain payment operations documentation, routing logic documentation, and escalation procedures
• Work cross-functionally with Risk, Product, Finance, BI, and Technical teams to improve payment infrastructure and operational stability
• Own onboarding and testing of new PSPs, MID configurations, and routing scenarios
• Contribute to payment recovery and acceptance rate optimization initiatives
• 2+ years of experience in Payments Operations, PSP Operations, Payment Processing, or similar roles
• Experience working with payment orchestration platforms, PSPs, or payment gateways
• Strong understanding of payment routing, cascading schemes, transaction flows, and authorization logic
• Experience in high-risk industries and international card processing environments
• Understanding of blended PSP fee structures and payment cost optimization
• Hands-on experience with payment monitoring, reconciliation, and transaction analysis
• Knowledge of chargebacks, fraud prevention, and risk-related payment operations
• Strong analytical mindset with attention to detail
• Ability to work with large datasets, payment reports, and operational dashboards
• Experience collaborating with product, finance, anti-fraud, and technical teams
• English – B1+ or higher

Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.

Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.

Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.

A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.

Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.