Remote Payment Operations Specialist - Revenue & Disputes

LumiMeds Health, Inc.; USA; Remote; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

LumiMeds Health, Inc. is seeking a detail-oriented Payment Operations Specialist to own payment-related workflows, resolve disputes, and improve revenue operations for a remote-first, globally distributed team.

You will collaborate with Customer Support, Finance, Clinical Operations, and Pharmacy to safeguard revenue and optimize payment processes. The role emphasizes analyzing payment activity, reducing chargebacks, and developing documentation that strengthens processor responses, with a focus

Qualifikationen

• 2+ years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or similar roles.
• Experience managing payment disputes or chargebacks.
• Experience with subscription or recurring billing models.
• Strong analytical and problem-solving skills.
• Excellent written communication skills.
• Comfortable working with multiple systems simultaneously.
• High attention to detail and strong organizational skills.
• Ability to work independently in a fast-paced startup environment.
• Professional English communication skills (written and spoken).

Aufgaben

• Manage payment disputes and chargeback cases from initial notification through resolution.
• Gather documentation and prepare compelling evidence packages for payment processors and financial institutions.
• Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
• Investigate failed payments, duplicate charges, subscription billing issues, and refund requests.
• Monitor payment activity to identify fraud trends or recurring operational issues.
• Maintain accurate records of disputes, refunds, and payment resolutions.
• Recommend process improvements that reduce chargebacks and improve payment success rates.
• Help optimize internal payment workflows and operational efficiency.

Kenntnisse

Analytical thinking

Billing operations

Dispute management

Chargebacks

Communication skills

Detail-oriented

Independent work

Tools

Stripe

HubSpot CRM

Jobbeschreibung

LumiMeds Health, Inc. is seeking a detail-oriented Payment Operations Specialist to own payment-related workflows, resolve disputes, and improve revenue operations for a remote-first, globally distributed team.

You will collaborate with Customer Support, Finance, Clinical Operations, and Pharmacy to safeguard revenue and optimize payment processes. The role emphasizes analyzing payment activity, reducing chargebacks, and developing documentation that strengthens processor responses, with a focus