Remote Payment Operations Analyst: Funnel & Insights

Remote; San Francisco (CA); Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

Employee stock options

Bonus opportunities

Learning budget

Job summary

Remote is seeking a Payment Operations Analyst to strengthen payment performance across a large-scale international marketplace.

You will join a newly established Payment Operations team focused on end-to-end visibility into the checkout and payment funnel, working across more than 17 payment service providers to identify performance issues, investigate declines, and uncover opportunities to improve authorization rates and conversion.

Qualifications

• Hands-on experience with payment funnels in a multi-provider setup.
• Strong SQL skills to independently analyze data and identify trends.
• Ability to explain complex findings to non-technical stakeholders.
• Familiarity with self-service BI or dashboarding tools is a plus.

Responsibilities

• Own checkout funnel health by identifying issues and building alerts.
• Lead root-cause investigations into declines and low authorization rates.
• Analyze performance across PSPs to identify bottlenecks and improvements.
• Investigate payment performance issues across checkout journey stages.
• Develop dashboards and reports for visibility into funnel performance.

Skills

SQL skills

Root-cause analysis

Payment domain knowledge

Communication

Tools

BI tools

Job description

Remote is seeking a Payment Operations Analyst to strengthen payment performance across a large-scale international marketplace.

You will join a newly established Payment Operations team focused on end-to-end visibility into the checkout and payment funnel, working across more than 17 payment service providers to identify performance issues, investigate declines, and uncover opportunities to improve authorization rates and conversion.