Remote Patient Support Team Lead

Momentum Life Sciences; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Momentum Life Sciences seeks a Non-Clinical Team Manager to lead the NCCM team, ensuring KPI attainment and high-quality patient support across channels. You will troubleshoot issues, mentor staff, and align operations with client requirements in a fast-paced telephonic environment.

The role emphasizes proactive problem-solving, coaching, and cross-functional collaboration with leadership to improve outcomes and deliver world-class patient experiences.

Qualifications

• Experience leading teams in a telephonic environment and coaching staff.
• Proven ability to monitor queues, performance metrics, and KPI attainment.
• Strong communication across multi-channel, multi-client settings.

Responsibilities

• Oversee day-to-day workflow and workload across the NCCM team.
• Coach and mentor staff; drive training and issue resolution.
• Manage KPI performance and ensure adherence to processes.
• Ensure compliance with client practices and quality standards.
• MonitorQuality of telephonic interactions and provide feedback.
• Lead weekly meetings and maintain dashboards for insights.
• Collaborate with leadership and partners on trends and risks.
• Handle escalations and support team as needed.

Skills

Leadership

Cross-functional

Telephonic support

Communication

Coaching

Analytics

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Momentum Life Sciences seeks a Non-Clinical Team Manager to lead the NCCM team, ensuring KPI attainment and high-quality patient support across channels. You will troubleshoot issues, mentor staff, and align operations with client requirements in a fast-paced telephonic environment.

The role emphasizes proactive problem-solving, coaching, and cross-functional collaboration with leadership to improve outcomes and deliver world-class patient experiences.