Virtual Nurse Case Manager — Patient Care & Education

Momentum Life Sciences; United States; On-site; USD 52,000 - 55,000; Full time

Job summary

Momentum Life Sciences is seeking a Nurse Case Manager to provide high-touch telephonic and virtual support to patients on complex therapies. You will apply your nursing expertise to educate patients and caregivers, coordinate with Field Nurse Educators and other teams, and ensure continuity of care.

This role requires an Associate's degree in nursing with an active RN license, 2+ years in a pharmaceutical call center, and strong empathy.

Qualifications

• RN license currently active and in good standing.
• 2+ years of pharmaceutical call center experience.
• Experience delivering patient education and adherence coaching.

Responsibilities

• Provide telephonic, inbound/outbound and omnichannel support (email, chat, text).
• Educate patients and caregivers about therapies and connect to resources.
• Collaborate with Field Nurse Educators and cross-functional teams to ensure continuity of care.
• Document engagements accurately and meet response timelines.
• Identify barriers to adherence using motivational interviewing techniques.
• Escalate as appropriate and maintain patient confidentiality and HIPAA compliance.

Skills

RN license

Nursing experience

Motivational interviewing

Call center

Patient education

Cross-functional

Education

Associate degree in nursing

Bachelor’s degree

Tools

CRM software

Telephony systems

MS Office

Job description

Momentum Life Sciences is seeking a Nurse Case Manager to provide high-touch telephonic and virtual support to patients on complex therapies. You will apply your nursing expertise to educate patients and caregivers, coordinate with Field Nurse Educators and other teams, and ensure continuity of care.

This role requires an Associate's degree in nursing with an active RN license, 2+ years in a pharmaceutical call center, and strong empathy.