Remote Patient Support Supervisor — Lead & Elevate Care

Visa Hunt; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Sagility is hiring a Patient Support Supervisor to lead a team serving patients, families, and caregivers. You will oversee daily operations, ensuring timely, accurate, and compassionate support while maintaining regulatory standards.

In this role you will coach staff, monitor KPIs, handle escalations, and partner with clinical and admin teams to improve the patient experience and access to care. This is a remote, work-from-home position in the United States.

Qualifications

• Minimum high school diploma or GED completed.
• 3+ years in customer service, healthcare, patient access, call center, or related field.
• Proven leadership, supervisory, or coaching experience.
• Strong verbal and written communication skills.
• Ability to coach staff and manage performance.

Responsibilities

• Provide day-to-day leadership to a team of Patient Support Specialists.
• Monitor performance against productivity, quality, attendance, and patient experience goals.
• Offer ongoing coaching and development to improve team performance.
• Conduct regular one-on-one and team meetings to drive results.
• Ensure accurate patient interactions and documentation per HIPAA and policies.
• Partner with clinical and administrative teams to ensure timely access to care.

Skills

Leadership experience

Customer service

Healthcare experience

Communication skills

Coaching ability

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Sagility is hiring a Patient Support Supervisor to lead a team serving patients, families, and caregivers. You will oversee daily operations, ensuring timely, accurate, and compassionate support while maintaining regulatory standards.

In this role you will coach staff, monitor KPIs, handle escalations, and partner with clinical and admin teams to improve the patient experience and access to care. This is a remote, work-from-home position in the United States.