Remote Care Specialist, Clinical Operations

Sagility LLC; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Sagility LLC is seeking a Care Specialist-Clinical Operations to support clinical and member services in a remote setting. The role focuses on handling calls, processing enrollment, and maintaining accurate patient records while upholding HIPAA standards.

Requirements include a high school diploma and at least 1 year of office experience in customer service or related fields; telehealth support experience is preferred. Candidates should demonstrate empathy and strong communication skills.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of office experience as receptionist, customer service, or telemarketing.
• Direct telehealth support experience is preferred.

Responsibilities

• Handle inbound/outbound calls from members, physicians, and clients per Sagility LLC policies.
• Enroll members and conduct satisfaction surveys as needed.
• Document notes in patient charts with clear and timely entries.
• Maintain confidentiality of all patients per HIPAA.
• Collect and validate patient demographic information including insurance type and contact details.
• Obtain pre-certification or authorization numbers when necessary for referrals.
• Show reliable attendance and timeliness; perform other duties as assigned.

Skills

Excellent interpersonal skills

Policy provisions understanding

Typing Skills

Problem Solving Skills

Proficient computer skills

Empathy

Education

High School Diploma or equivalent

Job description

Sagility LLC is seeking a Care Specialist-Clinical Operations to support clinical and member services in a remote setting. The role focuses on handling calls, processing enrollment, and maintaining accurate patient records while upholding HIPAA standards.

Requirements include a high school diploma and at least 1 year of office experience in customer service or related fields; telehealth support experience is preferred. Candidates should demonstrate empathy and strong communication skills.