Remote Patient Services Specialist

Sagility Member Enrollment LLC; United States; Remote; USD 21,000 - 26,000; Full time

Job summary

Sagility, a healthcare services and technology company, is hiring a Patient Services Representative to work from home in the United States. You will connect patients with their care teams, schedule appointments, and manage referrals with accuracy and empathy.

The role emphasizes accurate documentation, strong communication, and the ability to navigate multiple healthcare systems while delivering an excellent patient experience in a fast-paced environment.

Qualifications

• At least 1 year of customer service experience in a call center environment.
• Typing speed of 25 WPM or higher.
• Strong verbal and written communication skills.
• Excellent attention to detail and documentation accuracy.
• Ability to actively listen, demonstrate empathy, and communicate professionally with patients.
• Ability to navigate multiple computer applications and systems simultaneously.
• Ability to successfully complete the required hiring and assessment process.
• Ability to meet all work-from-home technology and workspace requirements.

Responsibilities

• Scheduling and managing patient appointments.
• Assisting with referral coordination and care-related communications.
• Accurately documenting patient information and interactions.
• Navigating multiple healthcare and scheduling systems.
• Answering questions and helping patients understand next steps.
• Communicating with patients, clinical teams, and other healthcare partners.
• Using active listening and empathy to understand patient needs and concerns.
• Maintaining accuracy, confidentiality, and professionalism during every interaction.
• Delivering an exceptional patient experience in a fast-paced call center environment.

Skills

Customer service

Typing 25 WPM

Verbal communication

Written communication

Attention to detail

Active listening

Empathy

Multi-system navigation

Remote tech requirements

Hiring process

Job description

Sagility, a healthcare services and technology company, is hiring a Patient Services Representative to work from home in the United States. You will connect patients with their care teams, schedule appointments, and manage referrals with accuracy and empathy.

The role emphasizes accurate documentation, strong communication, and the ability to navigate multiple healthcare systems while delivering an excellent patient experience in a fast-paced environment.