Remote Patient Support Specialist

Syneos Health, Inc.; Charlotte (NC); Teletrabalho; USD 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits (Medical, Dental, and

Resumo da oferta

Syneos Health, Inc. is seeking a patient‑focused support professional for a virtual pharmaceutical contact center role.

You will assist patients, caregivers, healthcare providers, and clinic staff across calls, emails, and other channels, delivering timely, accurate, and empathetic service. Responsibilities include responding to inquiries, documenting interactions, and escalating complex issues while complying with privacy and regulatory requirements.

Qualificações

• High school diploma or equivalent required.
• 1–3 years in customer service, call center operations, or related field (patient assistance, benefits investigation, insurance, reimbursement or pharmacy benefits).
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences.
• Flexibility to work adjusted schedules or additional hours, as needed.
• Bachelor’s degree and healthcare industry experience are a plus; bilingual in Spanish and English is a plus.

Responsabilidades

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner.
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution‑oriented communication.
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary.
• Accurately document patient interactions and maintain detailed records within the contact center system.
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations.

Conhecimentos

Active listening

Empathy

Clear communication

Problem solving

Formação académica

High school diploma or equivalent

Bachelor’s degree

Ferramentas

CRM software

Descrição da oferta de emprego

Syneos Health, Inc. is seeking a patient‑focused support professional for a virtual pharmaceutical contact center role.

You will assist patients, caregivers, healthcare providers, and clinic staff across calls, emails, and other channels, delivering timely, accurate, and empathetic service. Responsibilities include responding to inquiries, documenting interactions, and escalating complex issues while complying with privacy and regulatory requirements.