Hybrid Patient Support Specialist — Remote 3x/Week

Syneos Health, Inc.; Bensalem Township (Bucks County); Híbrido; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits (Medical, Dental, and

401k match

Flexible PTO and sick time

Resumo da oferta

Syneos Health, Inc. is hiring for a patient-focused contact center role in a hybrid setup. You will support patients, caregivers, healthcare providers, and clinic personnel across multiple channels, delivering timely, accurate, and empathetic service.

Excellent communication skills and a willingness to work flexible hours are essential. The position offers remote work 3 days per week and onsite at our Newtown, PA office 2 days per week, with a focus on compliant interactions and high-quality

Qualificações

• High school diploma or equivalent required.
• 1–3 years experience in customer service, call center operations, or related field.
• Strong verbal and written communication skills.
• Flexibility to work adjusted schedules or additional hours.

Responsabilidades

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner.
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening and empathetic communication.
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues as needed.
• Accurately document patient interactions and maintain records in the contact center system.
• Adhere to company policies, regulatory requirements, and data privacy standards.

Conhecimentos

Customer service experience

Communication skills

Bilingual Spanish-English

Flexibility in schedules

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Syneos Health, Inc. is hiring for a patient-focused contact center role in a hybrid setup. You will support patients, caregivers, healthcare providers, and clinic personnel across multiple channels, delivering timely, accurate, and empathetic service.

Excellent communication skills and a willingness to work flexible hours are essential. The position offers remote work 3 days per week and onsite at our Newtown, PA office 2 days per week, with a focus on compliant interactions and high-quality