Hybrid Patient Support Specialist (Remote 3 Days/Week)

Syneos Health, Inc.; Trenton (NJ); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

Company 401(k) match

Paid time off and sick time

Job summary

Syneos Health, Inc. is seeking a patient-focused professional to support patients, caregivers, healthcare providers, and clinic personnel in a hybrid pharmaceutical contact center.

You will respond across multiple channels with empathy and accuracy, ensuring timely assistance and a positive patient experience. This role offers flexibility to work remotely three days per week and onsite in Newtown, PA two days weekly, with opportunities to grow in a fast-paced environment while complying with

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service or call center experience.
• Bachelor’s degree preferred; experience in pharma/healthcare a plus.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
• Accurately document patient interactions and maintain detailed records within the contact center system
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations

Skills

Verbal communication

Written communication

Customer service experience

Schedule flexibility

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Syneos Health, Inc. is seeking a patient-focused professional to support patients, caregivers, healthcare providers, and clinic personnel in a hybrid pharmaceutical contact center.

You will respond across multiple channels with empathy and accuracy, ensuring timely assistance and a positive patient experience. This role offers flexibility to work remotely three days per week and onsite in Newtown, PA two days weekly, with opportunities to grow in a fast-paced environment while complying with