Hybrid Patient Support Specialist (Remote 3 days/week)

Syneos Health, Inc.; Hamilton Township (NJ); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

Job summary

Syneos Health, Inc. is seeking a patient-focused professional to support patients, caregivers, and healthcare providers in a hybrid virtual pharmaceutical contact center. You will handle inquiries across multiple channels and document interactions accurately in the system.

The role offers remote work three days per week with onsite attendance in Newtown, PA two days per week, and values empathy, problem-solving, and timely, compliant communication.

Qualifications

• Experience in customer service, call center settings, or related patient assistance roles.
• Strong verbal and written communication for diverse audiences.
• Flexible with adjusted schedules or overtime as needed.

Responsibilities

• Respond to inbound calls, emails, and inquiries in a timely, professional, and compliant manner.
• Build relationships with patients, caregivers, providers, and clinic staff through active listening and empathy.
• Identify, troubleshoot, and resolve patient concerns; escalate complex issues as needed to internal teams.
• Accurately document interactions and maintain detailed records in the contact center system.
• Adhere to company policies, regulatory requirements, and data privacy standards.

Skills

Customer service

Call center operations

Bilingual Spanish/English

Education

High school diploma or equivalent

Bachelor's degree

Job description

Syneos Health, Inc. is seeking a patient-focused professional to support patients, caregivers, and healthcare providers in a hybrid virtual pharmaceutical contact center. You will handle inquiries across multiple channels and document interactions accurately in the system.

The role offers remote work three days per week with onsite attendance in Newtown, PA two days per week, and values empathy, problem-solving, and timely, compliant communication.