Hybrid Patient Support Specialist - Remote & Onsite

Syneos Health, Inc.; Levittown (PA); Híbrido; USD 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401k

Paid time off

Sick time

Hybrid schedule

Resumo da oferta

Syneos Health, Inc. is seeking a patient-focused support specialist to assist patients, caregivers, and providers in a hybrid pharmaceutical contact center setting.

The role emphasizes timely, accurate, and empathetic communication across multiple channels from a Newtown, PA location. The ideal candidate has 1–3 years in customer service or call center roles, strong communication skills, and flexibility for adjusted hours.

Qualificações

• High school diploma or equivalent.
• 1-3 years of experience in customer service, call center operations, or related field.
• Strong verbal and written communication skills.
• Flexibility to work adjusted schedules or additional hours.

Responsabilidades

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner.
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through empathy and solution-oriented communication.
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues when necessary.
• Accurately document patient interactions and maintain records within the contact center system.
• Adhere to company policies, regulatory requirements, and data privacy standards.

Conhecimentos

Customer service

Call center

Bilingual (Spanish/English)

Formação académica

High school diploma

Descrição da oferta de emprego

Syneos Health, Inc. is seeking a patient-focused support specialist to assist patients, caregivers, and providers in a hybrid pharmaceutical contact center setting.

The role emphasizes timely, accurate, and empathetic communication across multiple channels from a Newtown, PA location. The ideal candidate has 1–3 years in customer service or call center roles, strong communication skills, and flexibility for adjusted hours.