Remote Patient Care Advocate

Syneos Health, Inc.; Raleigh (NC); Presencial; USD 28 000 - 32 000; Tempo integral

Resumo da oferta

Syneos Health, Inc. is seeking a patient-focused professional to join a virtual pharmaceutical contact center.

You will support patients, caregivers, healthcare providers, and clinic staff across channels with timely, accurate, and empathetic assistance while maintaining data privacy standards. The role requires 1–3 years in customer service or call center operations, excellent verbal and written communication, and the ability to work flexible hours.

Qualificações

• High school diploma or equivalent is required.
• 1–3 years in customer service or call center roles preferred.
• Bilingual Spanish and English is a plus.

Responsabilidades

• Respond to inbound calls, emails, and patient inquiries in a timely, professional, and compliant manner.
• Build relationships with patients, caregivers, providers, and clinic staff through active listening and empathy.
• Identify, troubleshoot, and resolve patient concerns; escalate complex issues as needed.
• Accurately document patient interactions and maintain records in the contact center system.
• Adhere to company policies, regulatory requirements, and data privacy standards.

Conhecimentos

Customer service

Call center operations

Bilingual Spanish/English

Verbal communication

Written communication

Flexible schedule

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Syneos Health, Inc. is seeking a patient-focused professional to join a virtual pharmaceutical contact center.

You will support patients, caregivers, healthcare providers, and clinic staff across channels with timely, accurate, and empathetic assistance while maintaining data privacy standards. The role requires 1–3 years in customer service or call center operations, excellent verbal and written communication, and the ability to work flexible hours.