Remote Patient Support and Billing Specialist

Shields Health Solutions; Quincy (MA); Remote; USD 25,000 - 37,000; Full time

Job summary

Shields Health Solutions is seeking a Customer Care Representative to join our team and deliver exceptional customer service while contributing to revenue collection. The role is fully remote with in-person training in Brockton, MA, and a Friday-Monday schedule from 7:30am to 6:00pm.

Responsibilities include scheduling, screening patients for MRI, submitting claims for payment, and maintaining confidentiality across all customer groups.

Qualifications

• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• One year medical billing and/or office experience is desirable.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• High School Diploma required.

Responsibilities

• Appointment scheduling, rescheduling and canceling in a professional manner.
• Screen patients over the telephone for contradictions to MRI. Accurately document responses in RIS system. Create necessary follow up if needed.
• Acquire the necessary information to submit a claim for payment and receive reimbursement.
• Renal screen all patients receiving contrast, contraindications require need for recent labs prior to exam.
• Acquire the necessary films and lab reports prior to patient scan date.
• Responsible for ensuring that all written orders received via the fax router are exact, when compared to the SHCG patient file (i.e. patient information, scan type and clinical indications).
• Responsible for processing, cataloging and filing all fax router files received.
• Maintain and respect confidentiality for all customer groups.
• Respond appropriately to scheduling emergency patient situations.
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Responsible for instructions, processing and documentation of written orders
• Performs other related duties as required

Skills

Excellent communication

Typing accuracy

Attention to detail

Multi-tasking

Medical billing experience

Office experience

Follow instructions

High School Diploma

Education

High School Diploma

Job description

Shields Health Solutions is seeking a Customer Care Representative to join our team and deliver exceptional customer service while contributing to revenue collection. The role is fully remote with in-person training in Brockton, MA, and a Friday-Monday schedule from 7:30am to 6:00pm.

Responsibilities include scheduling, screening patients for MRI, submitting claims for payment, and maintaining confidentiality across all customer groups.