Remote Patient Care & Billing Specialist

Shields Health; Quincy (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Shields Health is seeking a Customer Care Representative to deliver exceptional service with professionalism, efficiency, and accuracy. The role is fully remote, with in-person training in Brockton, MA.

Schedule: Friday through Monday, 7:30am–6:00pm, with duties including appointment management, MRI screening, RIS documentation, and claim submission. Responsibilities include handling patient and doctor inquiries, maintaining confidentiality, and staying current on policy changes.

Qualifications

• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• One year medical billing and/or office experience is desirable.

Responsibilities

• Schedule appointments, reschedule and cancel in a professional manner.
• Screen patients over the telephone for contradictions to MRI and document responses in RIS.
• Acquire information to submit claims for payment and obtain reimbursement.
• Renal screen all patients receiving contrast and check for required labs.
• Obtain films and lab reports prior to patient scan date.
• Process, catalog and file all fax router files accurately.
• Maintain confidentiality for all customer groups.
• Respond to scheduling emergencies and keep management informed of impactful situations.
• Stay current on policy changes affecting daily work functions.
• Handle written orders processing and documentation; perform related duties as required.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Customer service

Education

High school diploma

Tools

RIS system

Fax router

Job description

Shields Health is seeking a Customer Care Representative to deliver exceptional service with professionalism, efficiency, and accuracy. The role is fully remote, with in-person training in Brockton, MA.

Schedule: Friday through Monday, 7:30am–6:00pm, with duties including appointment management, MRI screening, RIS documentation, and claim submission. Responsibilities include handling patient and doctor inquiries, maintaining confidentiality, and staying current on policy changes.